Question 1

How long does delivery take?

Accepted Answer

Orders within Pakistan are typically delivered in 2 to 5 business days. Doorstep delivery is a flat Rs 250 nationwide (free over Rs 3,300). Checkout shows the full total before you confirm.

Question 2

What is your returns policy?

Accepted Answer

Unopened products may be returned within 2 to 3 days of delivery for a full refund.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept major debit and credit cards as well as cash on delivery across Pakistan. All prices are shown in Pakistani Rupees (Rs).

Question 4

Are your products authentic?

Accepted Answer

Every product sold on Kitchenly is sourced directly and quality-checked before dispatch, with materials and care details on each listing.

Question 5

How do I track my order?

Accepted Answer

Sign in to your account to view live order status and your full purchase history.

Frequently asked questions

Frequently asked questions